At Clothesave, we are committed to providing a reliable shopping experience for women’s dresses. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy below before submitting a return request.

30-Day Return Policy

You may request a return within 30 days of the delivery date.

To be eligible for a return, the item must:

Be unworn, unused, and unwashed.
Be in its original condition with all tags attached.
Be returned in its original packaging.
Be free from stains, odors, damage, or alterations.
Include proof of purchase or your order number.

Returns that do not meet these requirements may be declined.

Non-Returnable Items

The following items cannot be returned:

Final Sale or Clearance items
Gift Cards
Customized or personalized products
Products that have been worn, washed, altered, or damaged after delivery

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your package.

Please include:

Order number
Description of the issue
Clear photos showing the problem

After verification, we will arrange an appropriate solution, including a replacement, exchange, or full refund when applicable.

How to Start a Return

Before returning any item, please contact our customer support team.

Email: support@clothesave.com

Please provide:

Order number
Reason for the return
Photos (if the item is damaged, defective, or incorrect)

Our team will review your request within 2–3 business days. If approved, we will provide detailed return instructions.

Please do not send your package without receiving return authorization.

Return Address

Clothesave – Returns Department

1832 Countryside Dr

Turlock, CA 95380

United States

Return Authorization Required

To ensure your return is processed correctly, all returned merchandise must be authorized by our customer support team before shipment. Unauthorized returns may be delayed or refused.

We recommend using a shipping service that provides tracking information, as Clothesave cannot be responsible for packages lost during return transit.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrectly shipped item, Clothesave will cover the return shipping costs.
If the return is requested because of a change of mind, incorrect size selection, color preference, or any personal reason, the customer is responsible for the return shipping costs.

Refund Process

After your returned item arrives at our Returns Department:

Your return will be inspected within 3–5 business days.
Once approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, the refund may appear within 5–10 business days.

Shipping charges from the original order are non-refundable unless the return is the result of our mistake.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or style, please return the eligible item following this policy and place a new order for the desired product.

Order Cancellation

Orders may be canceled or modified within 24 hours after purchase.

Once an order has entered processing or has been shipped, cancellations and modifications are no longer available.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect shipping address is entered, please contact us immediately. We will do our best to update the order before shipment, but we cannot guarantee changes once processing has begun.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

Check your bank account again.
Contact your credit card company or payment provider, as processing times may vary.
If you still have not received your refund, please contact us.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.