Refund and Returns Policy

At Clothes Ave, we want customers to feel comfortable and informed when placing an order. Please review the details below to understand our return and refund process.

1. Return Eligibility

You may request a return within 30 days of receiving your order if all of the following conditions are met:

  • The item is unused, unworn, unwashed, and in its original condition
  • All original tags and packaging are intact
  • The item shows no signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for return.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Items marked as Final Sale
  • Clearance or sale items (unless received defective or incorrect)
  • Gift cards
  • Items damaged due to improper handling, wear, or care

3. How to Request a Return

To start a return, please contact us within 30 days of delivery at:

📧 Email: support@clothesave.com
📞 Phone: +1 209-634-3006

When contacting us, please include:

  • Your order number
  • The item(s) you would like to return
  • A brief reason for the return

Returns sent without prior approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service
  • Clothes Ave is not responsible for return shipments that are lost or damaged during transit

5. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping charges are non-refundable unless the return is due to an error on our part

Please note that processing times may vary depending on your payment provider.

6. Exchanges

If you would like to exchange an item for a different size or color, please contact us first.
Exchanges are subject to availability and must meet the return eligibility requirements.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will review the issue and arrange a replacement or refund where appropriate, at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check with your bank or card provider
  • Contact your payment provider for updates
  • Then reach out to us if further assistance is needed

Need Help? Contact Us

If you have questions about returns or refunds, please contact us using the details below.

Clothes Ave
📍 1832 Countryside Dr, Turlock, CA 95380, United States
📧 Email: support@clothesave.com
📞 Phone: +1 209-634-3006