FAQs
Frequently Asked Questions (FAQs)
What type of products does Clothes Ave sell?
Clothes Ave specializes in women’s occasion wear, including prom dresses, wedding dresses, homecoming styles, and formal dresses. Our collections are designed for special events and formal occasions.
Where do you ship?
We currently ship orders within the United States only. International shipping is not available at this time.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or U.S. public holidays.
How long does shipping take?
After shipment, standard delivery usually takes 5–7 business days. Delivery times are estimates and may vary depending on location, weather, or carrier-related delays.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use the tracking link provided to monitor delivery progress.
What is your return policy?
We accept returns within 30 days of delivery, provided items are unused, unworn, and in their original condition with tags attached. Some items, such as final sale products, may not be eligible for return. Please refer to our Refund & Returns Policy for full details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Do you offer exchanges?
Yes, exchanges may be available for a different size or color, depending on product availability. Please contact us before returning an item to request an exchange.
What payment methods do you accept?
We accept secure online payments through trusted payment providers. Available payment options are displayed at checkout.
Is my payment information secure?
Yes. Our website uses SSL encryption, and payment details are processed securely through third-party payment processors. We do not store full credit card information.
How can I contact customer support?
If you have questions about products, orders, or policies, you can contact us using the details below.
Need Help? Contact Us
Clothes Ave
📍 1832 Countryside Dr, Turlock, CA 95380, United States
📧 Email: support@clothesave.com
📞 Phone: +1 209-634-3006